Contact Us
Luxiva Collective · Thane, Maharashtra · updated August 2026
Email and the form below are the two ways to reach us. We reply within 1 business day on working days.
Business details
| Business name | Luxiva Collective |
|---|---|
| Business type | Online retailer |
| Business & order fulfilment address | Gaurang Royale, Gopal Krishna Gokhale Marg, next to Rangoli and Malabar Gold and Diamond, Naupada, Thane, Maharashtra 400602, India |
| Phone | +91 7977051853 |
| [email protected] | |
| Customer service hours | Monday–Sunday, 8:30 AM–8:30 PM IST |
| Ships from | Thane, Maharashtra |
We are an online-only retailer and do not operate a customer-facing showroom.
What to include in your message
- An order on its way — your Order ID and PIN code.
- A product question — your hair type and the piece count you need.
- A damaged or incomplete parcel — photographs of the parcel and contents within 48 hours; an unboxing video is strongly recommended.
- A bulk order — item, quantity and delivery PIN code.
We never ask for a card number, CVV, OTP or screen sharing. Payment happens inside your own UPI app, or in cash to the delivery agent.